Terms of Service

Last updated: November 13, 2025

Agreement to Terms

By accessing or using TrustGather ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

Description of Service

TrustGather is a testimonial collection and management platform that enables businesses to collect, manage, and showcase customer testimonials and reviews. We provide tools for gathering feedback, organizing testimonials, and displaying social proof on your website.

User Accounts

Account Creation

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all activities that occur under your account

Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion.

Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Collect or harvest information about other users
  • Transmit spam, chain letters, or unsolicited communications
  • Upload viruses, malware, or other malicious code
  • Interfere with or disrupt the Service or servers
  • Impersonate any person or entity
  • Create fake or fraudulent testimonials
  • Manipulate or falsify review content

Content

Your Content

You retain all rights to the content you submit, post, or display through the Service ("Your Content"). By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute Your Content solely for the purpose of providing and improving the Service.

Content Responsibility

You are solely responsible for Your Content and the consequences of posting it. You represent that you have all necessary rights to Your Content and that it does not violate any laws or third-party rights.

Prohibited Content

You may not post content that:

  • Is illegal, harmful, threatening, abusive, or defamatory
  • Infringes on intellectual property rights
  • Contains personal information of others without consent
  • Is fraudulent or misleading
  • Contains viruses or malicious code

Intellectual Property

The Service and its original content, features, and functionality are owned by TrustGather and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not use our trademarks, logos, or branding without our prior written consent.

Subscription and Payments

Pricing

Certain features of the Service are provided on a subscription basis. Pricing is available on our website and may be changed at any time with notice to existing subscribers.

Billing

Subscription fees are billed in advance on a monthly or annual basis. You authorize us to charge your payment method for all fees owed. If payment fails, we may suspend or terminate your access to paid features.

Refunds

Refunds are handled on a case-by-case basis. Please contact our support team to discuss refund requests.

Disclaimers and Limitation of Liability

Service "As Is"

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure.

Limitation of Liability

To the maximum extent permitted by law, TrustGather shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Indemnification

You agree to indemnify and hold harmless TrustGather, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including attorneys' fees) arising out of your use of the Service, violation of these Terms, or infringement of any rights of another.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact Information

If you have any questions about these Terms, please contact us at:

Email: legal@trustgather.com

Address: TrustGather by 9Ethics, 123 Business Street, Suite 100, San Francisco, CA 94105